Sustainability in numbers
Concrete, measurable actions: this is how we show our commitment to sustainability, always focusing on the future and keeping in mind the needs of all our stakeholders.
We seek to prove our commitment to sustainability through strategies and activities that underline our aptitude for forward-thinking, while keeping in mind the needs of all our stakeholders. Stakeholders are more and more seeking a business approach that is both sustainable and socially responsible, thanks to medium-to-long-term strategies that take account of ESG indicators and are able to make a positive contribution to society and the context in which they operate.
This is the reason why we are developing a strategic development and sustainability project that covers not only the area closely linked to ESG investments, but includes a comprehensive “re-thinking” of the Bank and its overall management approach, also including all its aspects, ranging from Wealth Management and the Financial Advisor Network to Human Resources and Governance, passing through Communications and Integrated Reporting.
In 2023, Banca Generali’s activities generated a Global Added Value amounting to € 1.197 million.
We monitor our sustainability performance through a set of indicators linked to the bank's strategic priorities and the environmental, social and governance (ESG) factors most relevant to us.
Clients, advisory and products
The central role played by sustainability issues shapes our commercial approach, wealth advisory service and product and service offer. Our products and services seek to meet the threefold purpose of excellence in customer service, innovation and sustainable growth. We add a new sustainability-related dimension to our traditional financial allocation methodology: the starting point is the United Nations 17 Sustainable Development Goals (SDGs), which customers can select to best realise their own investment prospects by availing of our platform, develop in partnership with MainStreet Partners.
For further information, discover the figures referring to customers.
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|
| Number of customers | 289,956 | 299,090 | 311,947 | 331,646 | 341,732 | 349,192 |
| Customer retention rate | 95% | 95% | 96% | 95.9% | 95.6% | 94.7% |
| Total Assets (€ bn) | 57 | 66 | 74 | 85.7 | 83.1 | 92.8 |
| ESG AuM on Total Managed Solutions | 2% | 7% | 13% | 14.6% | 32.2% | 37.6% |
| Financial Advisors with annual ESG training | 0% | 25% | 60% | 100% | 100% | 100% |
Our People
Our strategy also places huge value on people, encouraging constant development of skills and training combined with a functional review procedure and transparency in the remuneration, incentive and performance management systems.
For further information, discover the figures referring to our human resources.
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|
| Employees | 868 | 950 | 962 | 986 | 1,022 | 1,065 |
| Female employees | 50% | 49% | 49% | 49% | 49% | 48% |
| Staff under indefinite-term contract | 96% | 97% | 96% | 96% | 97% | 94% |
| Average age of employees | NA | 44 | 45 | 45 | 45 | 45 |
| New hire rate | NA | 11% | 10% | 9% | 10% | 11% |
| Employee turnover rate | NA | 9.1% | 8.3% | 7.1% | 7.7% | 6.5% |
| Financial Advisors | 1,985 | 2,040 | 2,087 | 2,162 | 2,204 | 2,260 |
| Female Financial Advisors | 17% | 18% | 18% | 19% | 20% | 20% |
| Employee training hours | 45 | 54 | 51 | 56 | 59 | 61 |
| % of employees who received at least one training | NA | NA | NA | NA | NA | 99% |
| Network training hours | 63 | 60 | 54 | 61 | 61 | 58 |
| Smart working contracts activated | 10% | 51% | 86% | 97% | 100% | 100% |
| Staff with periodic performance evaluation | 84% | 99% | 99% | 99% | 99% | 100% |
| Staff discrimination reported | 0 | 0 | 0 | 0 | 0 | 0 |
| Unionization rate | NA | 33% | 33% | 32% | 32% | 33% |
| % of women in managerial positions* | NA | NA | 34% | 36% | 37% | 36% |
| % of women in junior management positions** | NA | NA | 37% | 39% | 39% | 39% |
| % of women in top management positions*** | NA | NA | 23% | 24% | 25% | 21% |
| % of women in managerial positions in revenue-generating functions**** | NA | NA | NA | NA | 36% | 35% |
| Voluntary turnover rate***** | NA | 4.2% | 4.2% | 5.0% | 6.3% | 4.8% |
| Open positions filled by internal candidates (internal hires) | NA | 29 | 62 | 47 | 26 | 40 |
*share of women managers and executives on total management positions
**share of women executives on total executives
***share of women managers on total managers
****computed on managers and executives, excluding staff functions, including IT
***** including terminations due to: resignations, retirements and incentivized exits
Integrity in our business
We conduct our business in accordance with the law and the highest standards of professional ethics. For this purpose, we have drawn up specific rules and codes of conduct designed to prevent a very broad range of offences, including fraud, corruption, money-laundering and anti-competitive practices, which apply to members of the administrative and control bodies, employees, financial advisors and contractors. To maintain a high level of awareness of these risks and ensure a complete understanding of the procedures for mitigating them, we organise regular training programmes addressed to all employees and our financial advisor network.
For further information, discover the figures referring to our corporate governance system.
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|
| Financial advisors trained in anti-corruption and integrity in business | 89% | 97% | 97% | 97% | 99% | 98% |
| Corruption incidents reported | 0 | 0 | 0 | 0 | 0 | 0 |
Environment
We are also committed to reducing the environmental impacts by reducing consumption. This commitment was exemplified during 2018 when more than 400 Banca Generali employees moved to the Zaha Hadid Tower at CityLife (Milan), a symbol of a sustainable building that reduces energy consumption. We want to achieve the goals and targets defined in the Group’s Environmental and Climate Policy by committing to reducing in greenhouse gas emissions and electricity, water and paper consumption.
For further information, discover the figures referring to our environmental policies.
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|
| Emissions scope 1,2 and 3 (tCO2e) | 1,264 | 1,404 | 1,330 | 1,257 | 1,003 | 1,037 |
| Electrical power purchased from renewable sources | 100% | 100% | 100% | 100% | 100% | 100% |
| Water consumption (m3) | 7,108 | 8,412 | 5,041 | 3,883 | 7,083 | 6,659 |
| Paper consumption (quintals) | NA | 267 | 64 | 115 | 38 | 53 |
Community
Our policies and actions aimed at fostering a sustainable development model become more effective the more we are able to promote and disseminate them within our sphere of influence. This is why we are engaged in numerous initiatives, both awareness-raising campaigns — such as The Human Safety Net and “Campioni di Vita” — and academic and research initiatives — such as the ongoing collaboration with SDA Bocconi and the Milan Polytechnic, as well as that with the Bicocca University for the ESG O-Fire Observatory. We also participated actively in Salone SRI 2024, Italy's most important financial sector sustainability event.
We are also aware of our role as an important growth engine in local areas and a driver of sustainable business models in our supply chains through our sustainable procurement strategies.
For further information, discover our Sponsorships and our commitment to the Community and Suppliers.
| 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | |
|---|---|---|---|---|---|---|
| Suppliers | 1,529 | 1,767 | 1,464 | 1,494 | 1,499 | 1,546 |
| Purchases from Italian suppliers | NA | 93% | 91.6% | 91.4% | 84.2% | 83.3% |
| Purchases (million €) | 100 | 102 | 107 | 117 | 135 | 152 |